How to Fix Your Spectrum App When It's Acting Up

Troubleshooting common Spectrum TV and My Spectrum app issues on any device

Co-authored by Darlene Antonelli, MA Reviewed by Luigi Oppido

Last Updated: June 17, 2024 Fact Checked

Imagine this: you've turned on your TV and nothing is loading or everything is constantly buffering in the Spectrum TV app. That can be completely disheartening, but fixing it yourself isn't difficult at all! Follow this troubleshooting guide to get the Spectrum TV app working again on your phone, tablet, Roku device, or smartTV. You can also use the same tips for the My Spectrum app.

Fix Spectrum Apps Not Working

Check if your internet is poor or weak, causing the errors. Power cycle everything (your TV, console, router, and TV) by unplugging them off, waiting a few seconds, and then plugging them back in. Make sure both the My Spectrum and Spectrum TV apps are updated.

1

Check your internet.

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Problems with your router can affect how apps like Spectrum act. If you can, see if the web browser on another device (like your phone or computer) loads quickly.^{[1]
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Research source}Test your internet speed on sites like https://fast.com.
- You want to make sure that your Spectrum router or modem is not showing a red light! If it is, follow the troubleshooting steps in that wikiHow article to fix the red light.

2

Power cycle everything.

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Power cycling can clear glitches that are interfering with your internet speed. Since you want smooth data streams from your router to your TV or wherever you are using the app, any interruptions or slow speeds will create issues when you're using Spectrum.
- Unplug your TV, console, Roku device, and/or router from power, wait for a few seconds, then plug everything back in.^{[2]
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3

Update the Spectrum TV app.

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It's not a bad idea to check if there's an update whenever you start having issues with the service. The steps vary depending on the console, Roku device, or smartTV you're using, but you go to the Store and click the "Spectrum TV" app to see details, like if there's an update available.^{[3]
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4

Check for an outage.

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Go to Spectrum's webpage to see if the servers are down. Visit https://www.spectrum.net/page/weather-center to check the Spectrum servers. If servers are down, you can't troubleshoot it to get the service working again. Instead, you just have to wait.
- The My Spectrum app will send you a notification if an outage is detected in your area.