A Comprehensive Guide to Fighting Spam Comments On Yelp

1
Go to your Yelp account and find the spam comment. You can log into your business account using the mobile app or a web browser.
- Use this method if you see a photo or a written comment that is suspiciously spammy, but it hasn't triggered the filter. Remember that negative comments are not spam comments.
This three-dot menu icon is in the top right corner of the review.

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3
Click or tap Report Review. Answer the following questions thoroughly, as these answers are the leading factors of getting the comment removed from your business page.^{[1]
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- Yelp's team of User Operations Associates will remove the comment if they discover that it violates Yelp's quality guidelines.
- After flagging a comment, you'll get an email that explains whether or not Yelp removed the comment.^{[2]
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Section 2 of 4:

Respond to positive reviews and monitor your profile regularly. Doing both of these will help make the algorithm smarter and improve the filters that catch spam comments.
- You're not only improving the filter, but showing to other customers that your business is engaging, which encourages more reviews.
- You can also improve the spam filter by politely responding to negative reviews.
- By regularly monitoring your business's Yelp account, you can catch spam comments faster.

Section 3 of 4:

The main criteria of Yelp's content guidelines are:
- Relevancy: content should only review the business and stay on-topic.
- Conflict of interest: comments shouldn't originate from people who are associated with the reviewed business.
- Privacy: content shouldn't reveal private concerns of others.
- Originality: comments should be human-written, and first-hand experience; not written by AI or a friend.
- Appropriate content: no content should ever harass or threaten others.
- Promotional content: comments should not contain promotional or commercial content.^{[3]
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Section 4 of 4:

The address for their hiring page is https://www.yelp.careers/us/en. To become a Yelp content moderator, you'll be responsible for determining if the reported comment violates any one of the 6 main quality guidelines or if it is honest and is simply a negative comment that the business owner reported as spam.

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If you left a review with typos, you can easy edit it.

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Unfilter hidden positive reviews by interacting with them.

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Don't contact Yelp over spam comments.

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